Last updated: 8 November 2026
Who we are
Esteemed By Love ("we", "us") is a Christian charitable incorporated organisation (CIO) registered in England and Wales, charity number 1208614. We are the data controller for the personal information described in this policy. For any privacy question, email info@esteemedbylove.org.
What we collect and why
- Contact form: your name, email address and message, so we can reply to you.
- Volunteer registration: your name, email, phone number (optional), areas of interest, availability, experience and any message, so we can arrange volunteering with you.
- Donations: processed by Donorbox and Stripe. They collect your name, email, payment details and, if you choose, a Gift Aid declaration. We receive your name, email, donation amount and Gift Aid status. We never see your full card details.
- Shop orders: your name, delivery and billing address, email, phone number and order details, so we can deliver your order. Card payments are handled by Stripe.
Our lawful basis
We use your information because you have asked us to do something (for example reply to a message, process an order or a donation), because we have a legitimate interest in organising our volunteers and outreach, or because the law requires it (for example keeping financial and Gift Aid records).
Who we share it with
We only share your information with trusted services that help us run this website and process payments, and only as much as they need:
- Hostinger (website hosting)
- Donorbox and Stripe (donations and card payments)
We will never sell your personal information.
How long we keep it
We keep personal information only for as long as we need it: contact messages for up to 12 months; volunteer details while you volunteer with us and for 12 months afterwards; and donation and Gift Aid records for six years after the end of the financial year, as HMRC requires.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to withdraw consent at any time. To make a request, please contact us using the details above.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
See our cookie policy.